Resolving QuickBooks Emailing Issue.

A lot of people has been complaining that they are not able to email from QuickBooks. Here is the fix for it.

Cause: There can be multiple reason for this issue,

  • incorrect email configuration.
  • PDF Converter not working
  • Damaged file.

The Fix: identifying the root cause is very important. here is a few troubleshooting steps to find the toot cause.

1: open an invoice & go to file-save a pdf. & save it on your deskop. If you are able to save it, It means that the pdf converter is working fine & we need to troubleshoot email configuration or data damage.

Lets assume that we are getting an error while saving the invoice as pdf

Here is the fix: Run pdf diagnostic tool.

If that doesn’t help,

1: Download Windows 7 XPS Document writer to the computer.

2: create a new folder on your desktop & extract the downloaded files.

3: go to Open Devices and Printers & delete Microsoft XPS document writer.

4: Click “Add a new printer” on the top and click “The printer that I want
wasn’t listed”

5: Select “Add a local printer or network printer with manual settings” and click next & create a new port.

6: select Local Port from the dropdown & name it as XPS

7: now click ob browse & select the “prnms001” from the extracted folder on the desktop & replace the existing file.

8: do not share it & don’t make it the default printer.

Once done try to save an invoice as PDF & it should work.

IF its not a PDF issue then you need to check with the email configuration setting or data damage.

Feel free to contact me if it docent fix your problem.

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15 thoughts on “Resolving QuickBooks Emailing Issue.

      • I too have had this very issue. All fixes tried and still no fix. I have been quickbooks customer since 1998. This mess is unbelievable. It should be a very simple thing to send an invoice through email. The email sends just fine and I get the dialog box that says email sent successfully then 2 seconds later the message Quickickbooks has stopped working. Every invoice I send I need to restart QB. I sat down to send 7 invoices and 2 estimates and yest I had to restart QB 9 TIMES!!! What a piss poor Program. Please tell me how to fix it.

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      • ive been a QB customer since 2001 i very angry and frustrated all the problems you have discribed ive been going through for a year.
        it has been endless hours with tech support who i have found to be useless. my staff refuse to call them for help.
        not sure where to turn to resolve issue and it is a major step to change programs to another company software system.

        Albert Schwab
        Chilliwack electrical Services

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  1. I’m having the exact same problem, please share the fix with all of us!! QuickBooks shuts down after every invoice email sent! needless to say, not good…

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  2. It sounds like I’m not the only one who tries to send an invoice and it crashes. I get a pop up that says “Quickbooks is shutting down, What were you trying to do” I reply ” invoicing” I try to send the info to Quickbooks and it won’t send and the program crashes. I have to turn off the computor and start over. It sounds like your new program is no good.
    I have had Quickbooks for years and never have I had this problem. I am very close to starting up with another invoice provider. If there is any help you can provide me with, I would appreciate it.
    Thank you,
    Linda

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    • This is a very common issue. & there are various reason for this error. It could be the PDF Writer, Windows compatibility, template, Email configuration are a few to list. You need to isolate these reasons & get to the root cause.
      Do provide more info like OS, QB version etc etc..

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  3. I just bought a new computer with Windows 8. Have QB 2012 version with some with current updates. Computer out the box would not allow to send invoices as a pdf or allow to save as a pdf document.

    Followed the steps above and “BAM” It worked the first time.

    Printer works fine….I can email invoicing again…..Great fix! Thank You!!

    Like

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